Refund policy
Return & Refund Policy
NIRVAA – Premium Sarees
Website: wearnirvaa.com
Last Updated: 28 June 2026
At NIRVAA – Premium Sarees, every saree is carefully checked and packed before dispatch. As our products are premium fashion items, we follow a strict No Return, No Exchange, and No Replacement Policy.
1. No Return Policy
Once an order is placed and delivered, we do not accept returns for any reason, including:
Change of mind
Colour or shade difference due to screen/display settings
Fabric feel, texture, or personal preference
Wrong order placed by customer
Minor print placement variation
Saree once worn, washed, altered, damaged, or used
2. Damaged Product Claim
If you receive a damaged product, you must share a clear parcel opening video with us.
The video must show:
The sealed parcel before opening
Courier label/AWB clearly visible
Full unboxing without pause, cut, or editing
Complete saree inspection showing the damage clearly
Without a proper opening video, no damage claim will be accepted.
3. Time Limit for Damage Claim
Any damage claim must be reported within 24 hours of delivery.
Claims received after 24 hours will not be accepted.
4. No Replacement Policy
NIRVAA does not provide a replacement or exchange for any product.
If a genuine damage claim is approved after verification, the final resolution will be decided by NIRVAA. Replacement will not be provided.
5. Refund Eligibility
Refunds are applicable only in rare cases where:
The product is received in damaged condition
A valid opening video is provided
The claim is reported within 24 hours
NIRVAA verifies and approves the claim
Refunds will not be provided for used, worn, washed, altered, or customer-damaged products.
6. Colour Disclaimer
Product colours may slightly vary due to lighting, photography, screen brightness, and display settings. Such colour variation will not be considered a defect or damage.
7. Contact for Damage Claim
For damage-related claims, please contact us within 24 hours of delivery:
Email:
Website: wearnirvaa.com