Below is a copy-paste ready Terms of Service for wearnirvaa.com.

Indian e-commerce sellers should display clear business/contact details, return/refund information, shipping/payment information, and grievance redressal details on the website under the Consumer Protection (E-Commerce) Rules, 2020. (Consumer Affairs) Please add your final registered address, GSTIN, and official support email before publishing.

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Terms of Service

NIRVAA – Premium Sarees
Website: wearnirvaa.com
Last Updated: 28 June 2026

Welcome to NIRVAA – Premium Sarees. By visiting our website, browsing our products, or placing an order on wearnirvaa.com, you agree to the following Terms of Service.

Please read these terms carefully before using our website or purchasing from us.

1. About NIRVAA

NIRVAA – Premium Sarees is an online saree brand offering premium sarees and fashion products through our website wearnirvaa.com.

For any customer support or order-related queries, please contact us at:

Email: businessoffabric@gmail.com
Website: wearnirvaa.com
Business Name: Bespoke Fashions

2. Use of Website

By using this website, you confirm that:

You are at least 18 years old, or using the website under the supervision of a parent or guardian.
You will provide accurate and complete information while placing an order.
You will not misuse the website for illegal, fraudulent, or harmful activities.
You agree to follow all applicable laws while using our website.

3. Product Information

We try our best to display product images, descriptions, colours, fabrics, and prices as accurately as possible.

However, slight variation may occur due to:

Lighting during photography
Screen brightness and display settings
Fabric texture and natural drape
Digital print placement or colour tone variation

Such minor differences will not be considered as product defects.

4. Pricing and Availability

All prices listed on the website are subject to change without prior notice.

Product availability may change at any time. If a product becomes unavailable after you place an order, we may contact you for an alternative option or order cancellation.

NIRVAA reserves the right to correct pricing errors, product details, or website mistakes at any time.

5. Orders and Acceptance

Once you place an order, you will receive an order confirmation through the website, email, SMS, or WhatsApp.

Order confirmation does not mean final acceptance. NIRVAA reserves the right to cancel or refuse any order due to:

Incorrect pricing
Product unavailability
Incomplete customer information
Suspicious or fraudulent activity
Payment failure
Service limitations in the delivery location

6. Payment Terms

All payments must be completed through the payment methods available on our website.

Orders will be processed only after successful payment confirmation, unless Cash on Delivery or another payment method is specifically available.

NIRVAA is not responsible for payment failures, bank delays, or payment gateway errors.

7. Shipping and Delivery

We aim to dispatch orders within the estimated timeline mentioned on the website or product page.

Delivery timelines may vary due to courier delays, location, weather, festivals, strikes, customs, or other circumstances beyond our control.

Once the order is handed over to the courier partner, delivery will be managed by the courier company.

8. No Return, No Exchange, No Replacement Policy

NIRVAA follows a strict:

No Return Policy
No Exchange Policy
No Replacement Policy

Once an order is delivered, it cannot be returned, exchanged, or replaced.

Returns, exchanges, and replacements will not be accepted for:

Change of mind
Colour variation due to screen settings
Fabric feel or texture preference
Wrong product selected by customer
Product once worn, washed, altered, damaged, or used
Minor print placement variation
Delay caused by courier partner

9. Damaged Product Claim

If you receive a damaged product, you must share a proper parcel opening video with us.

The video must clearly show:

Sealed parcel before opening
Courier label/AWB number
Full unboxing without pause, cut, or editing
Complete product inspection
Damage clearly visible in the video

Without a valid opening video, no damage claim will be accepted.

Damage claims must be reported within 24 hours of delivery.

After verification, NIRVAA will take the final decision. Replacement will not be provided.

10. Cancellation Policy

Once an order is confirmed, cancellation may not be possible if the order has already been processed, packed, or dispatched.

NIRVAA reserves the right to accept or reject cancellation requests depending on the order status.

11. Customer Information

You agree to provide correct details, including:

Full name
Shipping address
Mobile number
Email address
Pincode
Payment details

NIRVAA will not be responsible for delivery failure due to incorrect address, wrong phone number, unavailable customer, or incomplete details provided by the customer.

12. Product Care

Customers are responsible for proper saree care after delivery.

We recommend:

Dry clean only for premium sarees
Avoid direct sunlight for long storage
Store in a clean and dry place
Do not bleach
Do not wash unless care instructions allow it

Damage caused after delivery due to washing, wearing, ironing, alteration, or improper handling will not be accepted as a claim.

13. Intellectual Property

All content on wearnirvaa.com, including brand name, logo, product images, designs, text, graphics, banners, and website layout, belongs to NIRVAA or its authorised owners.

You may not copy, reproduce, modify, sell, or use our content without written permission.

14. Prohibited Activities

You agree not to:

Use the website for fraud or illegal activity
Copy our product photos or descriptions
Misuse discount codes or offers
Attempt to hack or damage the website
Post false claims or misleading information
Use our brand name without permission

Any misuse may result in order cancellation, account restriction, or legal action.

15. Limitation of Liability

NIRVAA will not be responsible for:

Courier delays
Payment gateway issues
Colour variation due to screen settings
Customer-provided wrong information
Loss caused by misuse of the product
Indirect, incidental, or consequential damages

Our total liability, if any, will not exceed the amount paid by the customer for the specific product.

16. Privacy

Your personal information is handled as per our Privacy Policy.

By using our website, you agree that we may collect and use necessary information to process orders, payments, shipping, customer support, and marketing communication.

17. Third-Party Services

Our website may use third-party services such as Shopify, payment gateways, courier partners, marketing tools, and analytics services.

NIRVAA is not responsible for third-party service errors, downtime, delays, or policy changes.

18. Offers and Discounts

Any offer, coupon, sale, or discount may be changed, paused, or removed at any time without prior notice.

Discounts cannot be applied after order placement unless specifically approved by NIRVAA.

19. Grievance and Customer Support

For any complaint or query, please contact us:

Website: wearnirvaa.com
We will try to respond to customer complaints within a reasonable time as per applicable rules.

20. Governing Law

These Terms of Service shall be governed by the laws of India.

Any dispute shall be subject to the jurisdiction of the courts located in Surat, Gujarat, India, unless applicable law requires otherwise.

21. Changes to Terms

NIRVAA reserves the right to update, modify, or replace these Terms of Service at any time.

The latest version will always be available on wearnirvaa.com.

By continuing to use the website after changes are posted, you agree to the updated terms.

22. Contact Us

For any questions about these Terms of Service, please contact:

NIRVAA – Premium Sarees
Website: wearnirvaa.com